Three Resources to Improve Your Conflict Resolution Skills - Y Magazine
Check out the latest podcast episode Listen
The Y Report

How to Disagree Better

Illustration of a man and woman speaking to each other and a speech box above their heads is shaped like four interlocking puzzle pieces
Illustration by Anthony Freda

Conflict pushes us into “a laboratory of love,” says Benjamin J. Cook (BA ’98, MEd ’01, MA ’01), law professor and director of the BYU Center for Peace and Conflict Resolution. People often try to avoid disagreements, but Cook asserts that “conflict doesn’t have to be a bad thing.” Instead, explains Cook, when viewed as an opportunity to connect with people we usually disagree with, conflict “pushes us to learn how to love better.” Here Cook suggests three resources to redefine how we face conflict.

Book Cover for The Anatomy of Peace displaying a picture of a frayed rope connected by a single thread.
The Anatomy of Peace, courtesy of the Arbinger Institute
A woman closes her eyes while wearing headphones over her ears.
Photo by Vinzent Weinbeer
A Man in a button up blue shirt with a microphone attached to the collar speaks.
Photo courtesy of Ted Conferences

1. The Anatomy of Peace is one of the foundational works published on developing a healthy conflict mindset. Instead of focusing on behavior, it teaches how to view people as individuals rather than objects. That shift, says Cook, will result in lasting changed behavior.

2. Mindfulness allows us to think more clearly about how we’re thinking,” says Cook. Insight Timer, a free guided- meditation app, cultivates mindfulness that can help us escape the “autopilot” of self-centeredness in conflict.

3. Given by anthropologist William Ury, the TEDx Talk “The Walk from ‘No’ to ‘Yes’” explains how to broaden our perspectives and take the “third side” in a conflict—seeing conflict from the community’s larger perspective instead of taking one side or the other.